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Up Topic Rybka Support & Discussion / Rybka Discussion / Beyond sick of chess assistant and their "support?
- - By bmcc333 (*) Date 2007-12-27 23:25 Edited 2007-12-27 23:33
Unknown to me when I invested well over 200 bucks on chess assisant 8/9 and various Rybka's was that there is a time bomb to disable
ca9. I added a wireless adapter and got an error message that said the program will not work  because too many hardware changes have been made.

What is this nonsense??????????? What business is it of Convekta what my hardware profile is?

The 1st time I sent them the error message they quickly replied with the new mail authentication.
My virus program went to a new version and the same error message appears. This is really pathetic since a virus program is not hardware!!!

Anyone else have this problem? I have emailed their support 3 times, Julia Stevanova at her personal yahoo email and just now every convekta and chess assistant email in google.

This is beyond pathetic. If they think I am going to take losing the 250.00 I spent on their software without a peep, by simply ignoring my email, they are sadly mistaken. I am starting my internet campaign to alert all chess players of this "time bomb" to destroy chess assistant. If I dont' get authentication soon, I will be contacting the local police where I sent my money, then the credit card company to report the internet fraudthe Feds,
Chess Life, TWIC  and on and on. I do not like being a victim any more than I like having my emails ignored!!!! 
Parent - By Felix Kling (Gold) Date 2007-12-27 23:51
OK, this sounds like sth. went really wrong, but I'm sure you'll get an answer by one of the Convekta guys (i.e. the developers and not just the support) here in the next days.
Parent - - By Dadi Jonsson (Silver) Date 2007-12-27 23:56
From the support pages:

> you need to delete ca9.dat and run program again

Parent - - By Felix Kling (Gold) Date 2007-12-28 00:10
Btw., I just noticed that Convekta took some parts of the Rybka FAQ and forgot to replace those relative links with absolute ones:
Q: Why do you operate like this?
A: This gives us a chance to keep our customers up-to-date with the latest changes. Read more about this topic.<-------- this link should link to but since I use relative links on our website it links to a nonexistant file on the chessok website.
Parent - - By Fulcrum2000 (****) Date 2007-12-28 00:12
Ouch, that sound a bit amateurish.
Parent - - By Felix Kling (Gold) Date 2007-12-28 00:28 Edited 2007-12-28 00:41
Erare humanum est :) You wouldn't believe how often I managed to make sth. wrong when just adding a simple link on our website (mostly a single character was missing or sth. like this), so don't be too harsh with them :)
Parent - By Fulcrum2000 (****) Date 2007-12-28 01:39
Agree, but you would expect them to check the links after putting the new content online ;)
Parent - By Vasik Rajlich (Silver) Date 2007-12-30 11:44

I hope that you can get this straightened out. It's possible that Convekta is on vacation.

Generally, this is why I don't like these types of copy protection schemes. Invariably, something goes wrong and people waste time.

Up Topic Rybka Support & Discussion / Rybka Discussion / Beyond sick of chess assistant and their "support?

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