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Up Topic Rybka Support & Discussion / Rybka Discussion / why is Convekta soooo bad?
- - By octagon (*) Date 2007-12-19 00:29
i recently purchased an upgrade to the multi-proc version of rybka for download. 3 days have passed an nothing! As usual, i receive no replay to emails. Why is rybka virtually the only major program for download, that isn't an instant download? Why does Convekta not respond to email questions? I think Vas should really consider switching distributors for rybka 3.
Parent - - By Permanent Brain (*****) Date 2007-12-19 01:11
This doesn't seem a typical case. I had best experience with quick Convekta email replies, and I think, other users too. There must be a specific, unusual reason, maybe technical? For example, check spam filter settings... do your spam go to a folder where you can review it before it's deleted? Maybe the answer mail is there and the filter is set too risky. I am just guessing. Anyway, I don't recall a message here where somebody didn't get responses from Convekta. It is definately not typical.
Parent - - By gala.martin (**) Date 2007-12-19 10:49
uhm, honestly, Convekta has been the worst software distributor I have ever seen. What I really hate, is that they do not keep track of the emails they sent... indeed they ask you everytime "did you check your spam folder?". Hell, I am not stupid, I did check my spam folder BEFORE writing you I did not receive any email. They pretend they were efficient (and they were not), thus arguing that YOU did not receive the email, when THEY did not send it.

BTW, I have to say that the whole thing improved a lot during the rybka2 release period. Rybka 2.3.2a distribution was acceptable, although I remember some customers complained in that case too.
Parent - - By Quapsel (****) Date 2007-12-19 11:55
I got my Rybka-download-address from Convecta very quick.
An with each new Release of Rybka I got a new download-address.
There was no need to ask for anything.

No problem.
Quap
Parent - - By akirasan (**) Date 2007-12-19 12:11
I have no problem with convekta.. they quickly reply my email..
Parent - - By Phil Harris (***) Date 2007-12-19 13:21
Just to say that all my transactions with Convekta have gone well, with no unreasonable delays or hassle. Thats my experience so far.
Parent - - By Felix Kling (Gold) Date 2007-12-19 14:06
The only little problem I had was that I didn't receive the email for an Rybka update (I think it was Rybka 2.2), but when I wrote an email, I got the links quite quick.
Parent - By gala.martin (**) Date 2007-12-19 22:44
I do not want to rise any bitter discussion. I have some dreadful memory, still. Probably I am a little confused with what version was delayed. Maybe it was the rybka I distribution to be troubled. I clearly remember many people complaining in the old forum.

I am pretty sure that everything will be smooth for rybka III. By the end, these are just minor issues, and rybka is a great software.
Up Topic Rybka Support & Discussion / Rybka Discussion / why is Convekta soooo bad?

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