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Up Topic Rybka Support & Discussion / Rybka Support / Can't install
- - By fnc2150 [us] Date 2013-09-03 00:31
I just got the download for Rybka with aquarium.  However, the install stops about and I get an error message before the download is complete.  When I did get it downloaded I got an error message saying the file version was not compatible with the windows version that I am running. Is there a way to fix this?

Thanks
Parent - - By user923005 (****) [us] Date 2013-09-03 00:43
What is the exact windows version that you are using?
What was the exact error message that you saw?
Parent - - By fnc2150 [us] Date 2013-09-03 01:44
Windows 7 home premium

The error message says: the version of this file is not compatible with the version of windows you are running.  Check your computers system information to see if you need an x86 (32bit) or x64 (64 bit) version of the program, and then contact the software publisher.

Thanks for the reply
- - By jimmyjoemeeker [us] Date 2016-04-16 16:26
I just came back to rybka and tried to install my rybka 4 Acquarium on a new machine, but don't have the serial number any more. How do I get it? Richard
Parent - By Felix Kling (Gold) [de] Date 2016-04-24 21:43
did you purchase it online? Then you may contact the convekta support and ask if they can resend you your serial number. I guess they have your email address then. Otherwise this number should be on the manual.
Up Topic Rybka Support & Discussion / Rybka Support / Can't install

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